Privacy Policy 

Last updated: March 2026

This Privacy Policy explains how Lunar Rose Crafts (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit lunarrosecrafts.co.uk, make a purchase, or contact us.

1. Information We Collect
We collect information to process orders, communicate with customers, and improve your experience. This may include:
•     Personal details such as your name, email address, postal address, and phone number (if provided).
•     Order information including items purchased, payment method, and delivery details.
•     Payment information is processed securely by third‑party providers; we do not see or store full card details.
•     Technical data such as IP address, browser type, device information, and cookies.
•     Communication records such as messages sent via our contact form or email.

2. How Your Information Is Used
Your information is used to:
•     Process and deliver your orders.
•     Contact you regarding your purchase or to respond to enquiries.
•     Improve our website, services, and customer experience.
•     Send updates or promotional emails only if you have opted in.
We only collect information that is necessary for these purposes.

3. Sharing Your Information
We only share your information with trusted third parties who help us operate our business, including:
•     Payment processors (e.g., Stripe, PayPal).
•     Delivery services (e.g., Royal Mail, couriers).
•     Website hosting and analytics providers.
Your information is never sold or shared for marketing by third parties.

4. Cookies
Our website uses cookies to:
•     Improve functionality and performance.
•     Understand how visitors use the site.
•     Provide a smoother browsing experience.
You can manage or disable cookies through your browser settings.

5. Data Security
We take reasonable steps to protect your personal information through secure systems, encrypted payment processing, and trusted service providers. However, no online system can guarantee complete security.

6. Your Rights
You have the right to:
•     Request access to the personal data we hold about you.
•     Ask for corrections to inaccurate information.
•     Request deletion of your data where applicable.
•     Withdraw consent for marketing communications at any time.
To exercise these rights, contact: contact@lunarrosecrafts.co.uk

7. Data Retention
We keep your information only for as long as necessary to:
•     Fulfil your order,
•     Meet legal or tax obligations,
•     Resolve disputes, or
•     Maintain accurate business records.

8. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:NEW EMAIL