0

Lunar Rose Crafts

Terms and conditions

Last updated: March 2026

1. About Us

Lunar Rose Crafts
Broomspath Road
Stowupland
Suffolk
IP14 4DB
United Kingdom

2. Products

  • Many items are handmade, so small variations may occur.
  • Colours may differ slightly depending on screen settings.
  • Gemstones, towers, and carved shapes are natural materials, meaning each piece is unique. Variations in colour, pattern, clarity, and form are normal and may differ from the product images shown.
  • One‑of‑a‑kind items will be exactly as pictured, and the listing photographs represent the exact piece you will receive.
  • Resin products may contain small bubbles or slight deviations due to the nature of the material. Each piece is sanded for a smooth finish, and there may be subtle evidence of this process on the final item.
  • Custom or personalised items are made to order and may require additional time.

3. Pricing & Payment

  • All prices are listed in GBP (£).
  • Payment must be completed at checkout.
  • Secure payment methods are used for all transactions.

4. Shipping

  • All orders are dispatched from Suffolk.
  • Standard dispatch time is 1–3 working days unless otherwise stated.
  • All parcels are sent via Royal Mail Tracked 48, which includes a tracking number and proof of postage.
  • Delivery times depend on Royal Mail or the courier.

5. Returns & Refunds
Returns

  • Returns are not accepted unless an item arrives damaged or faulty.
  • Custom or personalised items are non‑refundable unless they are faulty.
  • Items being returned must be sent back in their original packaging and packed as safely as they were when received to ensure they are protected during transit.

Refund Process

  • Refunds for damaged or faulty items will be issued as soon as the returned item has been received and checked.
  • Once the refund has been sent, the time it takes to appear in your account depends on your bank or payment provider, and this part is outside of my control.

Lost Parcels

  • All orders are shipped using Royal Mail Tracked 48, with tracking and proof of postage provided.
  • If a parcel is delayed or appears lost, an investigation will be opened with Royal Mail.
  • A refund will be issued once Royal Mail or the courier confirms that the parcel is officially classified as lost through their tracking or investigation process.

Evidence Required

  • For damaged items, please contact me within 48 hours of delivery with clear photos of the item and packaging so I can resolve the issue quickly.

6. Cancellations

  • Orders may be cancelled before dispatch.
  • Custom orders cannot be cancelled once work has begun.

7. Events & Workshops

  • Sales at in‑person events are subject to availability.
  • Some items may be exclusive to markets or fairs.

8. Contact

Roxanne Gooding at contact@lunarrosecrafts.co.uk