Returns & Refunds

Returns 

• Returns are not accepted unless an item arrives damaged or faulty.

• Custom or personalised items are non‑refundable unless faulty.

• Items must be returned in original packaging and packed safely.

Refund Process 

• Refunds for damaged or faulty items are issued once the returned item is received and checked.

• Refund timing depends on your bank or payment provider.

Lost Parcels 

• All orders are shipped via Royal Mail Tracked 48 with tracking and proof of postage.

• If a parcel appears lost, an investigation will be opened with Royal Mail.

• A refund will be issued once Royal Mail confirms the parcel is officially lost.

Evidence Required 

• For damaged items, contact me within 48 hours of delivery with clear photos of the item and packaging.

Contact For returns or refund enquiries: contact@lunarrosecrafts.co.uk